Global Service Policy Governance

Job Details

Company Name

Tesla

Location

Fremont, CA

Expiration Date

Tuesday, March 20, 2018

Interest Area

Advocacy/Outreach, Communication, Policy, Project Management

Position Type

Full-Time

Position Level

Mid-career

Minimum Degree Requirements

College Degree

Job Posting URL

Tesla is seeking an exceptional ‘policy person’ to own end-to-end delivery of internal and external policy; an energetic “doer” who’s primary motivation is exceptional customer experience. Must thrive in fast-paced and ambiguous environments, delivering scalable global solutions, managing deadlines and risks and communicating effectively to stakeholders and executives .

 

Responsibilities

 

  • Own end-to-end delivery of internal and external policy. Lead the policy creation, documentation, approval and audit process .
  • Establish policy governance, management and administration approaches. Take the lead on operational process improvements, building our future policy hub for ongoing governance and administration.
  • Implement and manage templates , standards, styles and definitions. Monitor the consistency and adequacy of policy application .
  • Anticipate all likely scenarios and ensure policy management is aligned with corporate priorities.
  • Manage conversion of existing policies and related documents to the new standards . Take the lead to streamline and sunset redundant policies.
  • Employ data driven analysis. Ensure data quality, and develop tracking and reporting systems to determine effectiveness of policies and processes .
  • Analyze trends and lead cross-functional teams in identifying strategic initiatives to improve the customer experience through collaboration and a customer-focused approach .
  • Lead collaboration with Customer Experience, Legal, Compliance, Training and Field teams.
  • Effectively manage significant, business-critical, cross-functional projects that serve major parts of the business. Global scope, with region-specific flexibility.
  • Serve as the primarily escalation contact, managing expectations, anticipating and making trade-offs, balancing business needs with exceptional customer experience .
  • Manage issues and identify root causes and recommends solutions to avoid repeat of problems.
     

Requirements

 

  • Bachelor's degree and 4+ years experience managing complex projects in fast-paced environment .
  • Experience with public policy or content policy strategy in a technology industry. Technical fluency.
  • Knowledge of standard legal terms and conditions. Expertise in risk management.
  • Exceptional customer experience mindset; demonstrated success in delivering a world-class customer experience.
  • Strong process definition and optimization skills; proven ability to define effective, efficient, and massively scalable processes for plans, products and services.
  • Strong analytical and communication skills required. Great people skills; collaboration is key .
  • The position requires someone who thinks strategically, is a performer in stakeholder management and facilitation, drives collaboration, brings structure and rigor into organizational decision-making processes, and works well in a fast-paced environment.